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Delivery Policy

L F Harris (International) Ltd

Delivery policy

1.       Introduction

1.1     This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone, email or fax.

1.2     This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale

2.       Free delivery

2.1     We offer free standard delivery to all mainland UK addresses on all orders over GBP 200 excluding VAT.  Upgrades to the service are available at extra cost.  We do not offer free delivery to overseas orders; however we have negotiated very favourable shipping rates with UPS for our overseas customers.

2.2     All other orders will be subject to delivery charges as detailed in Section 5.

3.       Geographical limitations

3.1     There are no geographical limitations to our delivery unless prohibited by UK law or trade restrictions.

4.       Delivery methods and periods

4.1     Goods are despatched according to our customers’ individual requests at the time of order. 

4.2     The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a) For UK orders under GBP 200 excluding VAT there is a charge for the Standard Service.  All other delivery options are charged at extra cost.  The maximum weight per box is 25KG.

Items sent within the UK can be despatched using the following UPS services. 

Next Day (Standard)                    

Next Day by 12 noon (Express Saver)

We can also send out small quantities in a Jiffy Bag using Royal Mail/UPS.

There is an additional premium charged for all orders sent not using the Standard service when you are eligible for free carriage.

You can use your own shipper if you wish.

We can hold your order until instructed to send.

(b) European orders are sent by UPS and the cost is invoiced under the normal terms and conditions for each customer.  If you wish to arrange your own shipper please let us know at the time of ordering. 

(c) International orders are normally shipped ex works using the customer’s own shipper.  If L F Harris (International) Ltd is arranging shipping of your order our preferred shippers are currently UPS and you are notified of the cost at the time of invoice.

4.3     If you place your order before 2pm on a working day we aim to ship the order the same day, however, depending on workload this may vary.  If your order is not sent the same day it will be sent the following working day.  If you place your order after 2pm on a working day, or on a non-working day, these time periods run from the close of business on the next working day.

4.4     The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

5.       Delivery charges

5.1     Items sent within the UK can be despatched using the following UPS services.  Prices shown are excluding VAT and are per delivery not per box:

Next Day (Order value under £200) £9.00

Next Day (Order value over £200)  Free   

Next Day by 12 noon (Order value under £200) £14.40

Next Day by 12 noon (Order value over £200) £5.40 

We can also send out light small quantities in a Jiffy Bag using Royal Mail at a cost of £6.00.  Acceptance for this service will depend on the size and value of the items being shipped.

Your own shipper £0.00

Hold, for a reasonable time, until instructed £0.00

Any delivery charges not listed will, when requested by you, be quoted by us.

5.2     Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3     Our delivery charges are as follows:

(a)      in respect of UK destinations delivery charges will be shown on your final invoice when we have processed your order.  You will choose your preferred delivery service at the checkout and prices will be as listed above

(b)      in respect of International destinations delivery charges will be calculated depending on the weight and dimensions of your consignment.

6.       Delivery tracking

6.1     Delivery tracking is available in respect of all orders for our products.

6.2     To track your UK delivery, enter your consignment number which can be provided on request as soon as we have booked your consignment in.  Go to www.ups.com/WebTracking/track?loc=en_gb and enter your consignment number in the Track Packages & Freight section.

7.       Receipt and signature

7.1     All deliveries must be received in person at the delivery address, and a signature must be provided.

8.       Additional deliveries

8.1     Residential Address - If an initial delivery attempt is unsuccessful our delivery service provider will attempt to leave your package with a neighbour.  If that is unsuccessful they will take it to a UPS Access Point within 2km of the delivery address and leave a card at your property informing you of this.  If this is not possible the parcel will be returned to the UPS Centre and held for 3 days awaiting collection.  After this time they will contact us for further instructions. 

Business Address - If an initial delivery attempt is unsuccessful our delivery service provider will attempt to redeliver your parcel on 3 consecutive business days.  If this is not possible the parcel will be returned to the UPS Centre and they will contact us for further instructions.       

9.       Collection

9.1     Residential Address - If your products remain undelivered our delivery service provider will take it to a UPS Access Point within 2km of the delivery address and leave a card at your property informing you of this.  If this is not possible the parcel will be returned to the UPS Centre and held for 3 days awaiting your collection.  After this time they will contact us for further instructions.   

         Business Address - If your products remain undelivered our delivery service provider will attempt to redeliver your parcel on 3 consecutive business days.  If this is not possible the parcel will be returned to the UPS Centre and they will contact us for further instructions.          

10.      Delivery problems

10.1    If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

10.2    If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3    An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)      you provided the wrong address for delivery;

(b)      there is a mistake in the address for delivery that was provided;

(c)      the address for delivery is not reasonably accessible;

(d)      the address for delivery cannot safely be accessed;

(e)      if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)      if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

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